FAQ
Q. What type of payment do you accept?
A. We accept Visa, MasterCard, AMEX, Paypal, Google Pay & Apple Pay & After Pay.
Q. Where does my Item ship from?
A. We keep over 7500 items in stock, All items are located and ship from Sydney.
Q. Can I pick up my item from you?
A. Yes you can select "Pick Up" at checkout as a delivery option. We will email you once your item is ready to be collected.
Q. Do you accept returns?
A. For items that have not been used or removed from their packaging at any stage we do accept returns and exchanges. Once an item has been removed from its packaging this is classed as a used item. We are unable to resell a used item and therefore do not accept returns or offer exchanges on used items.
Q. I have not received a confirmation email?
A. If you have not receive a confirmation email please check your spam or junk mail inbox. If our email has not arrive to your inbox or junk mail please contact us @ admin@bedbugwholesale.com.au
Q. How do I know my order has been shipped?
A.We will email you shipping confirmation containing what you ordered, the delivery address and a tracking number.
Q. If my items get lost being shipped what happens?
A. The first thing to do is contact the service provider your order was sent with and provide your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry on your behalf. Please contact admin@bedbugwholesale.com.au if you need assistance.
Q. If an item is missing from my order what happens?
A. Occasionally items will be sent as multiple packages, these may be delivered at different times if they become split in transit. In the rare chance that we have missed something from your order please contact us @ admin@bedbugwholesale.com.au and we will ship your item out to you ASAP at no charge.
Q. There are some loose cotton threads inside my item along the zipper edge. Is this normal?
A. Yes, this is normal. We use an enclosed binding seam along the internal edges of our products. Along the zipper, however, we apply a triple-stitched seam instead, as a binding seam is not suitable in this area. With a new item, it is common for a few excess cotton fibers to come loose during the first wash down stream of the stitching. These threads can be gently pulled away without causing any damage to the garment or effecting its performance. This is an internal seam that is not visable. This is intentional and not a product defect.
Q. If I receive an incorrect item what happens?
A. If you receive an incorrect item on your order, please contact us @ admin@bedbugwholesale.com.au within 48hrs of receiving your products and we will arrange for the correct item/s to be sent to you.